FAQS | Facts & Questions

Discount codes or vouchers must be entered and confirmed manually. The field to redeem a discount code can be found in the shopping cart area before the order is completed. As soon as the discount code has been entered and confirmed, the amount is directly deducted from the total amount and listed as a position in the article overview. Discount codes/vouchers cannot be combined.

Before completing the order, you have the option of removing items from your shopping cart at any time.

Once your order has been received and you’ve received your order confirmation email, changes are no longer possible. If you’d like to cancel your order, please contact us as soon as possible after placing it and we will check whether it can still be stopped. If we are unable to cancel processing and dispatch, you can return the items free of charge once received. Once we have received your return, we will process a refund according to your original payment method.

Before completing payment, you have the option to check all your order details in the summary. We recommend reviewing this information carefully before confirming.

Sold-out items may become available again over time. We recommend checking back regularly if there’s a particular item you’re after.

Unfortunately, in rare cases a technical error can occur during the ordering process and you may order an item that is no longer available. If this happens, we will contact you by email and adjust your invoice accordingly.

Go here and enter your email address, then confirm with “Apply for a new password”. Within a few minutes you will receive an email to reset your password.

No, you can also order as a guest without registration in the Fynch-Hatton UK online shop.

The creation of a Customer account makes your future orders easier in the online shop. Your personal data such as your delivery address and order history will be saved.

We offer you various payment options. These include all major debit and credit cards, Klarna, Apple Pay & Google Pay. You will find all available payment options listed on the checkout page.

FYNCH-HATTON UK ships exclusively with DPD. Unless you live in a remote area or there are unexpected delays, this is a next-working-day service.

Yes. After receipt of your order you will receive an order confirmation. As soon as your order is sent, you will receive a shipping confirmation by email. This contains a DPD tracking number and link.

All refunds and exchanges should be processed by the warehouse within 3 working days of receipt. Depending on your payment method, funds can then take up to 5 working days to appear on your statement.

We can only accept returns for items purchased through the Fynch-Hatton UK online shop. If you purchased an item elsewhere, please contact that retailer directly.

You can return any unwanted items back to us within 30 DAYS of receiving your order.

You must include a completed return form with your parcel, otherwise we will not be able to process it. If one was not included with your order, please contact us and we will email you one.

FYNCH-HATTON UK cannot accept responsibility for any packages lost in transit, so for your own security we strongly recommend using a signed-for service. Please keep a record of your tracking number in case of issues.

ALL RETURNS NEED TO BE SENT BACK UNUSED IN THEIR ORIGINAL UNDAMAGED CONDITION COMPLETE WITH TAGS AND ORIGINAL PACKAGING.

You can return any unwanted items back to us within 30 DAYS of receiving your order.

Yes. If you complete the return form requesting an exchange, the replacement item will be posted out free of charge. If your requested exchange item is not in stock, the warehouse will automatically refund your purchase instead.

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